5years of experience as a GMI Operator and Support specialist capable of Monitoring/managing batch steps, analyzing and responding to user queries.

· 5years of experience with batch operations, job scheduling and monitoring tools.

· 5years of demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams.

· 5years of experience working with internal teams to identify opportunities to improve the product and customer experience.

· 5years of demonstrated experience documenting processes and procedures as required.

· 5years of experience and knowledge on Operating Systems such as Unix, Mainframe and Windows.

· 5years of experience with relational database skills, Basic SQL programming

· 5years of experience running shell scripts on a UNIX or similar environment; and reviewing log files.

· 5years of experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving.

· 5years ability to communicate effectively in both oral and written format.