• New IICS Service and/or pattern enablement
• Production migration/deployment of ETL objects & associated files through CICD pipelines
• Provide L1 (Monitoring), L1.5 (Basic Dev & incident management) support, L2 (Complex Incident
• Management), L3 (Complex Dev) support from the Customer Secured Delivery Center set up.
• Continuous Platform Optimizations to improve Resiliency, Up-time and resolution of Vulnerabilities within SLA
• Enforce platform governance & standards
• Platform Support for IICS Major, Minor & Adhoc releases (EBFs)
• Development and refinement of dashboards for monitoring capacity planning and platform resiliency
• Execute annual Disaster Recovery & Password rotation exercises
• Assist with Audit requests
• Capacity Increases and Health Monitoring
• To manage and support the platforms on rotational shift basis. (Major support requirement in the US business time)
• To learn new platform management technologies and tools as a part of the cross-skilling exercise in Project life cycle.
• Customer / Stakeholder management

Expertise You'll Bring

• Skills - IICS Platform Management, IDMC, Platform Support, ITSM tools knowledge, ITIL
• 9+ Years of IT experience in the area of Informatica platform management & min 2 years’ experience in IICS platform administration / management.
• Good knowledge with ITIL framework & ITSM tools.
• Major Incident management & excellent customer interfacing skills.
• Good email communication & client management skills.
• Innovative Thinking & proven automation experience.
• Organization Commitment (hard working)
• Customer Focus/Orientation.