Oracle Utilities Trainer

Location: Richmond, VA (ONLY VA DL)

(80-90% Travel, Hybrid Model – 3-4 Days Onsite Per Week)

Rate: $70/hr on (C2C)

Visa: USC/H1/OPT/H4-EAD's (No green card)

NOTE: Don't send profiles if unwilling to share PP No. for submission

Must share DL copy along with visa status and Resume to amerharrys@gmail.com

Role Overview:

We are looking for 2 Oracle Utilities Trainers for a long-term contract. One will focus on Call Center/Billing Operations/City Services, and the other on Emergency Dispatch/Field Operations. Both roles will involve extensive travel and require onsite presence.

Key Responsibilities:

Deliver training on Oracle Customer Information/Field Operations systems.

Develop and deliver training materials for in-person, e-learning, and virtual sessions.

Conduct training needs analysis through surveys, interviews, and focus groups.

Assess current processes and identify training requirements by role.

Meet with end-users to understand challenges and pain points.

Collaborate with system implementors and partners for alignment.

Required Skills & Experience:

5+ years of operational experience (call center, billing, collections, dispatch, and field services), ideally in water, gas, or utilities industries.

Experience with at least 2 CIS or field service end-to-end implementations (preferably Oracle).

Proven experience developing and delivering training using Microsoft software, e-learning tools, and modern adult learning techniques.

Strong knowledge of the systems and processes in utilities operations.