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******Direct Client Requirement******

Title: UI/UX Designer

Location: Hartford, Connecticut (Remote)

Duration: 12 Months

Interview Type: Skype or Phone

Job Type: C2C, C2H, W2

Experience: 5 Years

Job Description  

This is Us

    The State of Connecticut is embarking upon a digital transformation to uplift the lives and well-being of our residents, businesses, and employees. Our goal is to improve access to our programs and services, making interaction with government easier. When you join the Connecticut Digital Service, you’ll be part of a team creating simple experiences personalized for everyone. If you enjoy solving complex problems with a curious, supportive, high-performing team, then the State of Connecticut is the place for you.

Is This You?

 Innovation. You enjoy designing services, products, websites, and graphics tied to existing and new digital products.

 Big Picture Thinking. You strive to improve internal processes and externally facing solutions.

User-centric. You derive joy from working with people to drive user-centered research and testing.

Embrace Change. You have experience thinking outside of the box, understand the perspectives of others, interpret, and validate with data.

    Service-Oriented. You are passionate about government innovation and improving services for citizens.

About the Role

 The UI/UX Designer will work closely with our cross-functional project team focused on building and improving the State of Connecticut’s digital government services. The UI/UX Designer will support the mission by developing and implementing service design, graphic design, and website design with new and ongoing projects. Furthermore, the UI/UX Designer will work with the team to implement user-centric analysis and testing methodologies to improve each digital product.

An ideal candidate should be a talented and knowledgeable designer with fresh, creative ideas, and an excellent eye for detail. In addition to understanding user experience design and development methodologies, the candidate should also have experience working in an Agile environment.

Experiences Required for This Role

User Centered Service Design – At least 5 years of experience and use cases with the following:

    Building and communicating understandings of the users and their behavior

    Working with a cross-functional team to prioritize work to meet user needs

    Providing insights on how users interact with the service or product

    Designing and redesigning services

Website & Graphic Design – At least 5 years of experience and use cases with the following:

    A portfolio of work including examples of at least 2 real-time projects

    Understanding of design thinking and design principals related to designing and developing graphics, user interface, user experience, content for website development, social media and print

    Designing layouts, typography, line composition, color, and other graphic design fundamentals

    Performs the most complex duties in design and preparation of electronic graphic artwork using various media

    Understanding component-based development within a CMS

    Experience in responsive development across all media platforms: web, mobile, etc..

    Experience working with an enterprise CMS platform such as Sitecore, Adobe Experience Manager, Drupal, Joomla, etc.

    Coding experience and understanding HTML 5, Bootstrap 4.0+, CSS 3

    Understanding of image optimization for web and mobile

    Confers with supervisors and others as to most appropriate media and method of design

    Performs a full range of graphic art activity

    Design and maintain websites

User Acceptance Testing – At least 3 years of experience and use cases with the following:

    Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs

    Helping to discover problems while the service is being developed, not once it is live

    Checking the operating environment to make sure test results are valid

    Helping increase user and agency confidence in future service or product delivery

    Helping reduce the risk of reputational damage

    Recruiting and leading testing groups; running research sessions with users

    Understanding accessibility issues and engage with team to build with equality

Digital Platforms, Tools, & Discipline – At least 3 years of experience and use cases with the following:

    Working with enterprise scale digital platforms and products

    Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS TEAMS, Confluence

    Experience working in the Agile development methodology

Performance in Complex Situations – At least 3 years of experience and user cases with the following:

    Communication and collaboration with state-wide partners

    Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment

    Comfort in blazing a path through an ambiguous work environment

    Judgement fitting to the ever-changing environment

    Government-specific task management

Knowledge, Skills and Ability

UI/UX Design

    Experience in designing, managing, and optimizing websites

    Experience working in an enterprise component-based CMS

    Experience in wireframing, prototyping, mock-up creation, IA mapping, user flows

    Proficiency in HTML 5, Bootstrap 4.0+, CSS 3

    Proficiency in Adobe Creative Suite: including Adobe XD, InDesign, Illustrator, and Photoshop

    Proficiency in Zeplin, Sketch, Miro

    An understanding of social media management and content creation

    Understanding of image and video optimization for online media

    Understanding and application of visual design principals

    Understanding responsive design

    Experience in Agile development process

User Acceptance Testing

    Knowledge of best practices for user experience research and testing

    Willingness to participate ethnographic research and interviews

Performance in Complex Situations

    Ability to distill complex concepts into simple ideas

    Exceptional verbal and written communication skills

    Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

    Comfort in blazing a path through an ambiguous work environment

    Prioritization, organization, and triage in an independent environment

    Understanding of the Agile development process

Team Player

    Supporting teammates’ skills and behaviors development and delivery

    Communication and collaboration with state-wide partners

    Creative and analytical thinking with strong problem-solving skills

    Judgement in dealing effectively and diplomatically with government staff

    Ability to maintain strict confidentiality

Preferred Skills & Qualifications

    An associate degree or higher in UI/UX design, HCI design, graphic design, web design, or web development

    5 years professional experience in web design, graphic design, web development

    A portfolio of work including 2 examples of real-time work

    1 year of user-centered design

    1 year of user research and analytics

    1 year of customer relationship management platforms such as Salesforce

    1 year of web content management platforms such as Sitecore

 

Type Category Qualification

Skills Design Adobe Photoshop

Skills Design User Experience Design (UX)

Skills Others Digital Skills Training Designer